Shipping policy

Shipping Policy

Order Placement

Orders may be placed through our website 24 hours a day, 7 days a week, 365 days a year.

Order Processing

All orders are processed and shipped from our Seguin, TX supplier warehouse.

Orders are typically processed and shipped the same or next business day. Orders placed after our daily processing cutoff time, on weekends, or on holidays will be processed on the next business day.

Shipping Rates

Orders of $50 or more: Free standard shipping.
Orders under $50: $8 flat-rate standard shipping via USPS or UPS Ground.
Expedited shipping, when available, may be offered at an additional cost.

Delivery Times

Standard orders typically arrive within 3–5 business days after shipment. Delivery times are estimates and may vary based on the destination, carrier volume, weather, holidays, or other circumstances beyond our control.

Tracking Information

Tracking information will be provided by email when your order ships. Please allow up to 24 hours for tracking information to become active.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

We are not responsible for delays, additional shipping charges, or undeliverable packages resulting from an incorrect or incomplete shipping address. If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to reship the order.

PO Boxes and Military Addresses

USPS may be required for shipments to PO Boxes, APO, FPO, and other addresses where UPS Ground delivery is unavailable.

Backorders and Out-of-Stock Items

If an ordered item is temporarily out of stock, we will notify the customer and provide an estimated availability date when possible. Orders may be held until all items are available unless otherwise communicated.

Lost, Delayed, or Damaged Packages

Once an order has been shipped, delivery is handled by the shipping carrier. If your package is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist with the appropriate carrier claim or resolution.

Customers should retain the original packaging and shipping materials for damaged shipments until the issue has been resolved.

Carrier Delays

Delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, severe weather, natural disasters, holidays, incorrect addresses, or other circumstances beyond our control.